Summary
- Cloud VoIP solutions help sales and support teams improve productivity with features like power dialing, call recording, analytics, and CRM integrations.
- Choosing the right platform depends on your team’s size, calling volume, and need for automation, coaching, and collaboration tools.
- Integrating your VoIP system with noCRM centralizes communications, simplifies follow-ups, and helps sales teams focus on closing more deals.
As businesses shift toward remote operations, seamless 24/7 connectivity is vital, especially for virtual call centers and outbound prospecting. Legacy phone systems are being replaced by cloud VoIP (Voice Over IP) software, which offers flexibility, remote access, and collaboration tools.
Cloud VoIP features like power dialing, call recording, CRM integration, and international numbers streamline large-scale outreach. AI-powered call analytics provide actionable insights, making it a cost-effective and scalable solution, ideal for startups and remote teams.
With so many cloud VoIP options available, choosing the right one can be overwhelming. At noCRM, we've curated a list of the top 10 cloud VoIP tools, each reviewed with key features, pros and cons, pricing, and ideal use cases.
CloudTalk
CloudTalk is a modern cloud-based VoIP solution tailored for customer support and sales teams. It offers advanced call management features, AI-powered analytics, and seamless CRM integrations, making it ideal for businesses aiming to enhance their communication efficiency and customer experience. With access to local phone numbers in over 160 countries, CloudTalk is ideal for businesses aiming to build a local presence on a global scale.
Key Features
- Smart & Power Dialers: Automate outbound calling processes to boost agent productivity and connect with more leads in less time.
- AI-Powered Analytics: Offers real-time insights, call transcriptions, sentiment analysis, and automated call summaries to support smarter decision-making.
- Advanced Call Routing: Includes features like skill-based routing, multi-level IVR, and preferred agent routing to connect callers with the right agents efficiently.
- CRM & Helpdesk Integrations: Easily connects with CRM tools like noCRM to unify customer data and streamline agent workflows.
- Call Recording & Transcription: Automatically record and transcribe calls for training, compliance, or quality assurance and analyze them with AI.
- Global Reach: Provides access to local and international phone numbers in over 160 countries, helping businesses build global customer relationships with a local presence.
Pros & Cons
Who Is It For?
CloudTalk is best suited for mid-sized to large businesses with a focus on customer support and sales operations. Its advanced features and integrations make it ideal for companies looking to scale their communication processes and enhance customer interactions.
Pricing
Note: All plans include access to international numbers, CRM integrations, and 24/7 support.
Aircall
Aircall is a cloud-based VoIP solution designed to meet modern business communication needs, particularly focused on sales teams and call centers. A wide variety of features are offered, most of them targeted at enhancing call management and smoothing customer interaction.
Key Features
- Analytics Dashboard: In-depth insights on call activity, including average call lengths and queue times, with advanced analytics available in the Professional plan.
- Integrations: Aircall shines when it comes to integrations, offering seamless links with more than 100 business tools.
- Mobile App: Available for iOS and Android, it offers many of the same features as the desktop software, including call forwarding and tagging.
- Call Center Features: Queue callback, call monitoring, call whisper, and call tagging, with the Professional plan adding PowerDialer and unlimited simultaneous outbound calls.
Pros & Cons
Who Is It For?
Aircall is best for medium or large-sized businesses that need a comprehensive call center solution and a range of CRM integrations.
Pricing
Minimum Requirement: Plans require a minimum of 3 users, with the possibility of a higher requirement for the Custom Plan.
JustCall
JustCall is a cloud VoIP system designed to facilitate efficient communication for businesses. Features for calling, SMS support, and CRM integrations make it an attractive tool for both sales and support teams, while the reasonable pricing structure for the basic features will appeal to businesses of all sizes.
Key Features
- Business Phone System: JustCall provides local, toll-free, and international phone numbers, along with features like caller ID, call recording, call forwarding, voicemail transcription, and voicemail-to-email.
- Call Center Capabilities: Outbound auto-dialer, call routing strategies, multi-level IVR, and call monitoring.
- SMS/MMS Messaging and Automation: Two-way and automated outbound SMS/MMS capabilities, bulk SMS campaigns, and an intelligent SMS bot for automated customer responses.
- Conversation Intelligence: Via its iQ technology, JustCall offers advanced call transcript analysis, sentiment analysis, and real-time call summary generation.
Pros & Cons
Who Is It For?
JustCall is ideal for medium to large-sized businesses that need comprehensive communication tools. It's also well-suited for businesses that require robust SMS marketing and automation capabilities, but smaller businesses may find the pricing prohibitive and the extensive feature suite unnecessary.
Pricing
KrispCall
KrispCall is a cloud-based business phone platform built for teams that need flexible calling, messaging, and CRM integration. It combines virtual numbers from around the world with AI-assisted features, call monitoring, and workflow automation, making it a strong fit for sales, support, and remote-first organizations looking to centralize communication without physical hardware.
Key Features
- Global Virtual Numbers: Acquire local, toll-free, and mobile numbers in multiple countries for inbound and outbound calls.
- Unified Calling & SMS: Manage calls, texts, and logs from one dashboard, with features like forwarding, transfer, call logs, and voicemail.
- AI Assistance: Tools like transcription, suggested replies, and rephrasing help agents respond faster and document conversations.
- Call Monitoring & Coaching: Includes listening, whispering, and barging capabilities for quality control and training.
- IVR & Call Routing: Custom call flows, ring strategies, and virtual receptionists help automate inbound call distribution.
- Power Dialer & Bulk SMS: Speeds up outbound campaigns and enables mass messaging for sales and marketing teams.
Pros & Cons
Who Is It For?
KrispCall is a good fit for teams that work through CRMs, operate internationally, or need features like call monitoring, coaching, and AI-assisted communication. It's especially useful for sales, support, and distributed teams.
Pricing
RingOver
RingOver is a cloud communication software tailored for businesses that offers a wide array of features, from voice and video calls to messaging and team collaboration functionality. Its ease of use and integration with other business tools like noCRM and Slack make it an appealing option for streamlining workflows and boosting efficiency.
Key Features
- Unified Communication Tools: RingOver combines messaging, video calls, and statistics in a single, intuitive application.
- User-Friendly Interface: The interface is straightforward and easy to use, facilitating rapid setup and use without the need for extensive training or additional installations.
- Quality of Service: Advanced cloud VoIP technology delivers high-quality voice and video calls, aiming to minimize disruptions and delays.
- Integration Capabilities: Seamless integrations with all the major players in the CRM and messaging spaces make RingOver suitable for businesses that already have a pre-established workflow.
- Global Reach: Offers unlimited calls to several destinations globally, with virtual landlines and mobile numbers available in multiple locations.
Pros & Cons
Who Is It For?
RingOver is ideal for businesses of various sizes looking for a comprehensive communication solution that simplifies and unifies different communication channels. It's particularly beneficial for those who require a seamless blend of voice and video communication with their existing business tools.
Pricing
Dialfire
Dialfire is a cloud-based call center platform known for its simplicity and effectiveness in managing outbound calling processes. Famous for its easy setup and flexible campaign management, it's a great option for businesses of various sizes, unlike a lot of other members of this list which are more suitable for enterprise-scale use.
Key Features
- Ease of Setup and Use: Dialfire stands out for its user-friendly interface that facilitates a lightning-quick setup without the need for complex installations.
- Customizability: Campaign structures are easy to customize and can cater to a wide range of business needs.
- Web-Based Platform: Being web-based, Dialfire doesn't run into a lot of the logistical problems of locally hosted software.
- Efficient Dialing: It provides fast dialing options and is notably efficient when it comes to handling large datasets.
- Cost-Effective: Dialfire offers a unique payment scheme where businesses only pay for the functionalities they use.
Pros & Cons
Who Is It For?
Dialfire is well-suited for a range of businesses, from small to large enterprises, especially those focusing on outbound call center operations. Its ease of use and customizable features make it a viable choice for companies looking to implement telemarketing campaigns efficiently.
Pricing
Dialfire's pricing is based on a pay-per-use model, which can be significantly cost-effective as businesses only pay for the features they utilize. For more detailed information, check out the Dialfire website.
CallHippo
CallHippo is a cloud VoIP service provider known for its intelligent call management and multichannel analytics, making it a compelling choice for businesses that operate extensive sales operations at scale.
Key Features
- Power Dialler and Predictive Dialler: Streamlines the calling process, enhancing efficiency in outbound campaigns.
- Call Transfer and Conference: Smooth call handling meets collaborative discussions in a user-friendly conferencing feature suite.
- Call Recording: Useful for quality assurance and training purposes.
- Call Analytics and Call Center Analytics: Detailed insights into call metrics and performance.
- Interactive Voice Response (IVR): Automatically guides callers through a menu to direct them to the appropriate department or information.
- Integrations: Seamlessly integrates with CRM systems.
Pros & Cons
Who Is It For?
CallHippo is ideal for small to mid-sized businesses and startups looking for a robust cloud VoIP solution with extensive call management features and analytics.
Pricing
RingCentral
RingCentral is one of the leading cloud VoIP solutions on the market, designed to function effectively across multiple channels, making it a compelling choice for distributed sales teams that need to stay flexible.
Key Features
- Omnichannel Communications: RingCentral's main selling point is its support of communication across various channels, including voice, live chat, email, and social media messaging.
- Automations: RingCentral makes it easy to automate away repetitive tasks using integrations and APIs.
- Video Conferencing: HD video conferencing with advanced features like live transcription, presentation modes, whiteboard, and breakout rooms.
- Team Messaging: A powerful team messaging platform with features like video calls, task management, and internet fax.
- Intelligent Routing: Intelligent call routing distributes calls based on specific, customizable criteria such as skills, schedules, or priorities.
Pros & Cons
Who Is It For?
RingCentral is suitable for larger businesses that require a robust, scalable cloud VoIP solution with extensive communication and collaboration tools. It's particularly beneficial for organizations that need advanced video conferencing or enterprises that are interested in leveraging automations.
Pricing
Note: All plans offer 24/7 customer support and a 14-day free trial. Additional costs may apply for extra toll-free/local numbers, international numbers, equipment rentals, and taxes/fees.
OnOff Business
Unlike a lot of other cloud VoIP software programs, OnOff is a unique cloud-based phone service that operates as a mobile virtual network operator (MVNO). With services available in 21 countries, OnOff Business offers an innovative telephony platform, allowing managers to assign phone numbers to their employees and provide them with the ability to have multiple phone numbers on their mobile phones: their personal ones and their work ones.
Key Features
- Phone Numbers Management: Assign or reassign phone numbers to employees in just a click.
- Cloud-Based Service: Each OnOff phone number is stored in the cloud, allowing easy access from the web or phone application, removing the need for separate SIM cards or devices.
- Call Recording: The app allows recording your calls so you can easily keep track of past communications.
- Messaging Capabilities: Supports SMS and MMS messaging. Users can schedule SMS and share photos and videos.
- User Interface: Simple and customizable, allowing for contact synchronization and personalized voicemail.
Pros & Cons
Who Is It For?
OnOff Business is a good choice for freelancers seeking to separate their personal and professional communication without carrying multiple devices. It could also work for businesses that need a versatile solution for managing multiple phone numbers and contacts as well as international communication, although its feature set isn't as robust or sales-focused as some of the other members of this list.
Pricing
Note: Prices are exclusive of VAT per license, applicable from 15 November 2023.
NectarDesk
NectarDesk is a cloud-based call center software solution that's flexible enough to add value in a range of different industries. The software is most known for its user-friendliness and the numerous integrations it offers with different CRM programs.
Key Features
- Intuitive Interface: NectarDesk's software is famously user-friendly, making it easy for users to navigate and manage calls, even at scale.
- Multichannel Support: NectarDesk supports various channels, like SMS, messenger, WhatsApp, and live chat, providing a comprehensive communication solution in one unified platform.
- Customizable Email Templates: Among the advanced features for emailing and tracking leads are customizable email templates.
- CRM Integration: The software integrates well with a range of CRM systems.
Pros & Cons
Who Is It For?
NectarDesk is well-suited for businesses in various industries that need a call center solution.
Pricing
NectarDesk prices according to outbound and inbound calls, with regular phones incurring $0.025 and $0.01 per minute respectively and toll-free numbers charging $0.025 and $0.03 per minute respectively.
Conclusion
With so many cloud VoIP options available, the key to choosing the right one is understanding your team's specific needs. Whether you're running a virtual call center, managing an outbound sales team, or enabling remote reps to qualify leads efficiently.
All the platforms featured here cover the basics like outbound calling and SMS. What sets them apart are the advanced capabilities that support collaboration, coaching, and integration.
CloudTalk stands out for teams looking for more than just the essentials. Its combination of advanced call center features, real-time analytics, and scalability makes it especially well-suited for growing outbound sales teams that need deeper insights and operational efficiency.
For smaller teams in need of a straightforward, cost-effective setup, CallHippo is a solid option.
And if seamless CRM integration and fast deployment are top priorities (particularly for remote or prospecting teams) JustCall and Aircall offer flexible, easy-to-use solutions.
Best of all, noCRM integrates seamlessly with many VoIP platforms, so you can streamline your workflow.
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