The concept of CRM Excel has been around for a long time now and there’s no denying that this popular spreadsheet software makes it much easier for people to manage all sorts of data. In most cases, using Excel as a CRM alternative is the go-to option for many small business owners who are just getting started and have limited resources. The software offers basic functions for entering and tracking prospect data, creating charts and graphs, and using formulas to perform quick calculations.
As your business grows, however, you will find yourself needing additional features and more advanced functionalities. For all of its benefits, CRM Excel offers, relying on it solely will soon show its limitations. That’s why small business owners should consider adopting customized, specialized software instead. A software that offers far more features and functionalities than CRM Excel possibly could – one that allows you to streamline daily tasks, work more productively, and keep all of your information organized in one easily accessible place.
There will come a point where CRM Excel will no longer be good enough for a growing organization. At that point, it's time to move to a better software.
Limitations of CRM Excel for Lead Management
We agree that Excel is indeed a great tool and offers a number of advantages for anyone who is starting out their business or runs a small business. It's easy to use the software, anyone can quickly get a grasp of how it works in a short span of time as there isn't a steep learning curve for mastering the basics. And because it is easy to use, most people are familiar with it, either because of work or because they learned it in school or college. Last but not the least, all data is stored in one single spreadsheet, meaning everyone knows where to find it.
However, it soon rums into limitations for lead management. CRM Excel isn't specialized for sales, and certain actions that are important to salespeople aren’t included in the tool. Furthermore, it’s not centralized to your business or sales process.
CRM Excel can be used for a lot of tasks, but sales representatives will have to perform them all manually: the data you want to store in a spreadsheet must be entered by sales representatives. This can become time-consuming when the volume of customer data that needs to be entered increases exponentially. Daily manual data entry tasks could take away sales representative's important time, drain their energy, and open doors to human errors.
- Loss of Time for Salespeople
Managing prospects and leads in CRM Excel is not the only thing that costs sales representatives time. There are many more examples that follow: creating data visualization graphs, sales reporting and analysis, creating invoices separately for each customer. These only add to the frustration of a salesperson, which again results in confusion and errors.
- No Real-Time Collaboration on Accounts
If you’re managing multiple leads amongst multiple sales representatives, brace yourself because there is almost or no room for real-time collaboration. Of course, you can share Excel files, but real-time collaboration? Excel doesn't allow multiple users to work in the same spreadsheet at the same time. One might argue, "oh but Google Sheets does". Yes, Google Sheets does, but it has fewer features and loads slower when the file becomes heavy. If you’re a salesperson who needs to enter data on Excel, you’d have to wait for your turn to come till the other sales representative is done. It's just not practical.
- Lack of Scalability & Vision
As your company grows and customers increase, CRM Excel soon becomes insufficient. For example, Excel won't tell you anything about the upsell opportunities for a certain customer, or when you should give them a follow-up call. This means missing out on such opportunities. Also, we need not remind that sales representatives need to juggle several leads at once, and having a notification system to remind them of meetings and calls is vital. It's easy for reps to add their leads to Excel, only to lose sight of them once other meetings and tasks take precedence while they’re spending more time trying to set notifications.
You Don’t Need a CRM
Many companies make the mistake of moving from Excel straight to Customer Relationship Management (CRM) software.
While CRM software can manage leads and do more, it’s not specialized for salespeople just like CRM Excel isn’t. Moving to CRM is a bit like running before you can walk. A CRM software is much more advanced and is an all-in-one solution for companies that have many verticals. What small businesses need is a middle ground between CRM software and Excel. The objective of a small business is to grow revenue and expand its customer base. A CRM software as the name suggests is better designed to maintain good relationships with the customers, rather than acquire new ones.
Switching to Standard CRM could be Overwhelming for SMBs
Salespeople don’t enjoy using CRM software because they're required to enter extensive amounts of data about the lead or customer. If you go with a CRM, don’t be surprised to see your reps returning to Excel, as they think it's easier and much more practical.
Instead, when moving from Excel to manage your leads, it's important to switch to software that centers around simplicity. Don’t impose your sale reps with something that is complicated – this is the reason why salespeople don’t enjoy using CRM software in the first place
Lead Management Software as CRM Excel Replacement
Like we mentioned before, Excel has many advantages, but its inability to multitask and integrate with other apps can dissuade salespeople easily. We live in a plug-and-play culture where several software solutions seamlessly integrate with each other.
Once your company has reached a stage of consistent growth, it'll need a system designed specifically for sales. Not something that is generic and only works when you’re starting out your new business.
Startups and SMBs are better off turning to lead management software. It's designed with salespeople in mind, meaning they feel more encouraged to use it. The reason? Because it keeps things simple and always focuses on the next step.
No CRM Excel, No CRM, just lead management software
As a salesperson, you need to know the next step, which is why it’s essential to have a tool that easily manages several prospects at the same time. This allows both sales managers and sales representatives to have clear visibility over what action needs to be taken. The chances of missing out an important lead significantly reduce.
The majority of lead management software is now SaaS (software as a service), which means it's easily accessible, and sales teams and managers have access to the whole pipeline. You may think such a solution must be expensive. No, you need not pay for a yearly subscription upfront there is always the option to pay monthly.
noCRM.io also features a mobile app so data can be accessed from everywhere, which is necessary due to the importance of reps spending time in the field. Sales representatives can literally respond and communicate personally with leads on the go.
The best way to tell if our lead management software is the perfect fit for your company is by trying the service. noCRM offers a free trial for 15 days. It is enough time to get a feel and implement the service into your set up. Oh, and it seamlessly imports all those original leads you were working on in Excel.
Why not start with a trial and see what you’ve been missing?
Lead Management Software