The Importance of Understanding Customer Satisfaction If you’re part of a modern sales team, there are a few things you’re probably intimately familiar with. How annoying it is when your reps forget to send a follow-up? Check. Trying to comb…

Everybody in sales deals with it, but nobody likes thinking about it too much — or often even acknowledging it exists. Yep, you guessed it. We’re talking about lost customers. As much as they might wish it weren’t the case,…

Lead nurturing is an essential aspect of the world of sales. At its most basic, it involves building relationships with potential customers throughout various stages of their buying journey, and ensuring they’re informed and engaged every step of the way….

After-sales service: everybody knows about it but nobody wants to spend much time talking about it. It’s one of those funny aspects of the sales world that’s both vitally important to long-term success and not quite as sexy as cold…

Customer reviews are an integral part of most businesses’ online communication strategies. Not only do they affect your company’s presence and visibility, but they also have a strong impact on your prospects’ purchasing decisions. This is why it is important…