Define the key fields for your leads
To avoid the usual problems caused by using numerous fields in lead-creation, we gather this information in a single large text field.
Nevertheless, you are still able to preset the basic information you require for when a lead is created, so that your sales process can be carried on smoothly.
- How to set up your predefined lead fields
- Preferences & tips
- Managing several contacts within the same lead
How to set up your predefined lead fields
Setting up your predefined fields is extremely easy.
Go to Admin panel >Sales Process > Default fields, and start creating your fields.
For integration purposes, and therefore in the Expert & Dream Team Editions, you will find "custom type fields". If you wish to use a field that does not have a type offered in the list, choose a custom field to use in your integration.
Preferences for Admins:
From the Admin Panel > Account Management > Preferences, you can choose to have all your predefined fields automatically added when a lead is created from an e-mail or by scanning a business card.
Also, if you have already created leads that do not contain all the default fields you want, you can add the fields with a single click:
Tip: Don't add the customer/company name – try to keep it for the title of a lead. When you add a field, you can set the field type (phone number, email, text field), so it's easier to find specific information later.
Managing several contacts within the same lead
If you have several contacts for the same lead, you have to add them all inside the lead. We don't manage contacts, we manage leads.
The default lead structure would then be: